What's new with SAP EIC (Employee Interaction Center) in EHP5

Ramp-Up of SAP Enhancement Package 5 for SAP ERP 6.0 is planned to start in July 2010.

SAP Enhancement Package 5 (EHP5) is scheduled to be available for ramp up customers in July, 2010 and there are a lot of benefits for taking part in the program with the most obvious being the ability to use the latest and greatest that SAP has to offer.

Here is a high level description of some of the key items tentatively planned for EHP5 for EIC:

Integration with self-services

-ESS authentication services

-“On-behalf” function in CRM based EIC to call ESS scenarios

Employee Identification and Authentication

- Search for SSN

-Additional security Authentication questions.

-ESS authentication self-service.

HCM Processes and Forms Integration

-The ability to launch an HR process from the CRM EIC and link to the service request

Authorization

-The ability to restrict data access and limit actions for different Agent roles and responsibilities.

Survey Enhancements

-The CRM survey is linked to the EIC service requests and the corresponding mail form, which contains the survey link, is enhanced to include additional fields.

EIC Reporting

-HCM relevant data fields are enabled for CRM BI queries.

It is important to note that most of these items are already contained in the ERP version of the Employee Interaction Center with EHP4 but are additions to the CRM EIC version which part of the new shared service framework (SSF).